TERMS& CONDITIONS

1. Music therapy sessions may be recorded for evaluation purposes. Information concerning the client (including session recordings) is kept confidential.
2. Clients are expected to attend on a weekly basis
3. A parent/carer must remain on the premises whilst session is in progress
4. Fees are payable on a monthly basis by EFTPOS or direct debit within 14 days of the invoice date

5. Payment Policy:

All payments are due within 14 days of being invoiced.

A 10% late fee will be incurred for every week that a payment is overdue.

If payment is dependent on external funding, this will be taken into account when enforcing late fees.

Cancellation/Non-Attendance Policy

Without notice or
within 0-12 hrs of scheduled session

90% full fee

Sessions cancelled
12-24 hrs before scheduled session

50% full fee

Please make every effort to give as much notice if you cannot attend a session. This allows for the best possible use of the therapist’s time. Though these cancellation fees are enforced, it is understood that notice cannot always be given due to illness and other unforseen circumstances, so a make-up session will be organised wherever possible. A travel subsidy fee will still incur if the therapist has travelled to the location before being notified of a cancellation.